Current Status

Analysts and technical support restored service.

Resolution Statement

Actions and Root Causes

Analyst had updated switch IOS and device stalled during remote reboot.

Corrective and Preventative Measures

Onsite updates to core equipment is planned to mitigate wait time.

Affected Services

• UH Wired network

Event Updates

SSC network switch is down.

April 10, 2015 , 6:00 AM

The Student Service Center's network is unavailable.

Analysts and technical support restored service.

April 10, 2015 , 8:00 AM

Switch required console connection and reboot.